Marketing is responsible for providing the following customer specific information to the SSC/MAC prior to the start of call through testing:o All PSAP’s (name, address, local contact) o All PSAP circuit ID’s o 1004 911 service request including PSAP details on each PSAP (1004 Section K, L, M) o Network configuration o Any vendor information (name, telephone number, equipment)The SSC/MAC needs to know if the equipment and sets at the PSAP are maintained by the BOCs, an independent company, or an outside vendor, or any combination.
Maintenance responsibilities are as follows:SCC* Voice Network (ANI to PSAP) *SCC responsible for tandem switch SSIM/I&M PSAP Equipment (Modems, CIU’s, sets) Vendor PSAP Equipment (when CPE) SSC/MAC PSAP to Node circuits, and tandem to PSAP voice circuits (EMNT) MMOC Node site (Modems, cables, etc)Note: All above work groups are required to resolve troubles by interfacing with appropriate work groups for resolution.
Note: These troubles can be quite confusing when the PSAP has vendor equipment mixed in with equipment that the BOC maintains.